DISCLOSURE AND COMPLIANCE GUIDELINES
DELIVERY POLICY:
Next Day by 3pm is our standard option for UK deliveries.
UK Deliveries: Next Day by 9.30, 12pm 3pm - Saturday by 9.30 or 12pm.
Offshore, Europe and International Delvieries: Up to 2-day delivery.
Factors such as earlier delivery times, heavier/larger parcels and Offshore,
European and International Deliveries will all affect the final delivery
charges.
REFUND/RETURNS POLICY:
Nearly all of our Disabled Access products carry a 2 year warranty period
(unless otherwise stated).
If any products prove to be defective, and have not been altered or tampered with
by the customer in any way, we will always offer to replace the unit in question and
investigate the cause of the fault.If the unit has been altered and/or damaged in some
way, then the warranty will be invalidated and if a replacement unit is required,
a new Purchase Order will need to be supplied.
If we receive no communication within 14 days from receipt of the unit/s in question,
refunds will not be accepted - but returned units for repair/replacement still apply,
as per the 2 year warranty period above - if applicable.
*Any custom-built ramps need to be measured for PRECISELY prior to ordering, as these
are NON-REFUNDABLE products. This is due to a large percentage of the production
costs being allocated to the labour involved, rather than simply the materials used.
CANCELLATION POLICY:
As above, the purchase can be cancelled within 14 days of receiving the goods,
and we can offer a full refund - provided the units in question have not been tampered
with or damaged in any way, and are returned to us in their original packaging.
We also offer occasional maintenance contracts that would normally involve
regular equipment checks for the products we have supplied. Cancellation of
services like this would require 28 days notice, prior to the date of the pending
maintenance work in question.
PRIVACY POLICY:
We respect your privacy and personal information.
We do not hold onto credit or debit card numbers longer than is required.
Credit or debit card details are taken over the phone, and are securely
destroyed once we have completed the transaction/s successfully.
They are not digitally stored in any way.
Receipts only reveal the last 4 digits of the card in question, and are kept
on file together with the invoice, for tax purposes only.
Your contact information will not be shared with any third parties.
We may occasionally update you via email with our product updates, in the
form of a newsletter, from which you may unsubscribe at any time.
CUSTOMER SERVICE CONTACT INFORMATION:
If you have any further queries please call us on +44(0) 1202 880791
(Lines open 9-5 Monday-Friday)
or email us on sales@ringlink.co.uk or
operations@ringlink.co.uk
Emails are usually replied to within 24 hours.
Alternatively you can write to us at the address provided on the website,
or FAX us on 01202 639288.
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